Q & A
Q: What are your Privacy & Security Policies?
We provide the highest security to protect our customers medical and personal information. Our patient’s privacy is our utmost priority.
Q: Can you transfer my prescription from my local pharmacy?
Customers are requested to provide prescriptions from licensed doctors. We will not be able to transfer or accept any transferred prescriptions.
Q: How do you offer such competitive prices?
Following are the reasons:
a. Since the Indian government has imposed control on prescription drugs, we save on costs and are able to extend best discounts to our customers.
b. Generic drug manufacturers do not have the same research and development costs as the original brand-name companies, generic drugs are usually more affordable. They provide a cost- effective alternative for consumers while maintaining the same safety, efficacy, and quality as the brand-name drugs.
Q: What are your shipping charges?
Applicable shipping charges for our customers are:
• For Orders up to US $349 shipping is US $35
• For Orders starting US $350 Shipping is Free
Q: What is the process to cancel my order?
In case you want to cancel your order, you can send us mail at support@wiseproducts.online or call us at 1-833-618-1863 before the order is shipped.
Q: Can I cancel my order after the product is shipped?
No, Order cannot be cancelled once shipped.
Q: How will I know if my order is shipped?
• We at Wise products text and email the tracking number to all the customers and same can be tracked on www.usps.com
• Alternatively, you can login to your account, and get all the details related to your order.
Q: What to do If I don’t find the medications I am looking for?
• You can email the medication name and strength along with the quantity that you are looking for. Our pharmacy will check for the availability and revert to you within 48 hours.
• Alternatively, call our toll free 1-833-618-1863 and Our sales representative will be able to assist.
Q: How do I refill my order?
• You can login to your account and refill any order that you have already placed with us or place a new order.
• Alternatively, you can call our toll free 1-833-618-1863 and place your order with our CSR.
Q: Can I order more than one medication at a time at your Pharmacy?
Yes, you can order more than one medication or any number of medications at a time. You can also combine prescription medications along with OTC products in your order.
Q: What are your operating hours?
We are available Monday to Saturday (09:00 AM EST to 09:00 PM PST)
We check emails and voicemails daily and revert within 24 hours.
Q: Do you accept returns and refund if the delivered order is damaged?
We request our customers to dispose the medications at their end if damaged, after sending the proof to us. We do reship the order if the proof is provided for the damage.
Q: Can I change the shipping address of my order?
Yes, you can call or email f you want to change your shipping address before your order is shipped.
Q: How will my order be shipped and packaged?
Your order will be packed in our state of art facility, untouched by human hands. Packaged in the manufacturer’s sealed blister/strip packaging. All the orders are delivered by USPS to your doorstep within 2 to 3 weeks.
Q: What methods of payment do you accept?
At this time, we accept payments via paypal. For more details, please connect with our CSR at 1-833-618-1863
Q: What Happens If I Don’t Receive My Shipment-Current?
If you do not receive your shipment, we will re-ship it at no additional cost to you.
Q: Are there any other unmentioned charges?
We do not have any other hidden or extra charges apart from what is mentioned as the price of the medication and shipping charges, if applicable.
Q: Why do the pills I receive look different than the ones I get from my local pharmacy?
Generic drugs look different than branded as their shape, color and size is different and that is because these are manufactured by different companies. However, the active ingredient is the same as the branded and they work exactly the same way. Even brand drugs with the same name can look different depending upon whether their country of origin is USA or Canada or any other country. Generic pills too, will look different if different companies make them.
Q: What are generic drugs?
Generic drugs are pharmaceutical products that are equivalent to brand-name drugs in terms of active ingredients, dosage, strength, route of administration, quality, and intended use. They are typically developed and marketed after the patent protection for the original brand-name drug has expired.
When a pharmaceutical company develops a new drug, they usually obtain a patent that grants them exclusive rights to produce and sell the drug for a certain period of time, typically around 20 years. During this time, the company can charge higher prices for the drug to recoup the costs of research, development, and marketing. Once the patent expires, other pharmaceutical companies can produce and sell generic versions of the drug.
Q: Are the generic drugs safe?
Yes, generic drugs are generally safe. They have the same active ingredients, strength, and Therapeutic effect as brand-name drugs, and regulatory agencies ensure their safety and quality.